Privacy Policy



What is this and who is it for?

This notice gives you information about who NT Assure are, our approach to data protection and provides you with information about how we manage your personal data and the importance data protection plays in how we operate as a company.

NT Assure is part of the Citation Group. As a Group our data protection approach is supported from the top of the business and is a core competence of how we operate, it is a fundamental which we continually strive to improve on.

NT Assure as a data controller

For the purpose of this notice NT Assure is the data controller. This notice relates to the collection and processing of all personal data in relation to the services we offer, the general business administration and the development of our business.

Processing activities that are covered

This notice applies to the processing of personal data collected by us when you:
• Visit this website
• Visit our social media pages
• Visit our offices
• Receive communications such as emails or phone calls
• Are an applicant to join NT Assure
• Are a client where our services are of a data controller
• For sales and marketing activities
• For the understanding, development, growth and administration of our business.

Where we use social media or where you click a social media icon on our website, be aware that these companies are independent to NT Assure, they manage their own affairs and they will be a data controller in their own right. If you have any questions pertaining to how they process your personal data, you should review their privacy notices which will be available on their websites.

Finally, our websites may contain links to other websites for your ease and convenience, we are not responsible for them, how they operate or their security provision.


The personal data we collect

We collect personal data directly from you when:

Personal data we collect from other sources

We will also gain personal information from other sources, this includes third parties we purchase data from to help us identify and grow our business which could include a greater degree of personalisation. Additionally, we may combine these records with other publicly available information to ensure that our records are accurate and up to date.

We also obtain information from other companies within the NT Assure Group in order to provide a greater level of service and service offering or to better understand clients and industries we operate in or where synergies apply to our business and to yours. We also obtain information from services to help us comply with data protection laws.

Typically, the personal information we get from third parties includes name, business phone number, business email address, company name, job title, contact preferences.

Data from your device, usage of our websites and applications

When you access our website or use our SaaS products we use tools such as cookies, beacons and similar technologies to automatically collect information which may contain personal data from your device and usage of our site and services. The nature of what these tools collect differ between website and SaaS product but still fall into similar categories.

This information may include IP address, application or system identification number, browser you are using, pages you have searched, files you have looked at and actions you have taken. There is also the time and date that these actions were taken or association with your browsing. We use this information to help us improve our service or your experience, to improve how you and others view the site or locations within our applications, to improve functionality, engagement and performance, to help us identify opportunities to develop our services further, our compliance with applicable usage terms and for overall security of NT Assure products, services and applications. The collection of this type if data may either on its own, or when combined with other data we have become personal data. It will be used primarily to identify the uniqueness of each user for security and identification of user purposes.

Cookies, beacons and similar technologies on our website and in email communications

Our use of cookies, beacons and similar technologies is to better understand how you interact with our website and email communications.

We use cookies on our websites for a variety of reasons including remembering your settings, load balancing, marketing and analytics. These will be either our cookies or third-party cookies, all of which can be configured by you using the cookie preference centre to configure the settings you are most comfortable with.

- You can withdraw consent for data processing at any time
- Financial transactions with us will be kept for the period required by relevant UK tax and revenue legislation
- You may instruct us to change any inaccurate data or erase data that is no longer required

We use session cookies which expire after the session is closed, we also use persistent cookies which remain on your computer when you close the browser or turn your computer off. We also use beacons and pixels in our email communications and on our website, this enables us to understand if our communications are useful to you or not and how you then interact with the website or our service as a result of those email communications.

The cookies we use fall into four basic categories, they are:

In our applications we may also use cookies to identify users against their profiles, to attribute a users’ actions and for session authentication purposes. We also use analytics to understand how many users we have at any given time and to see how long they interact with our platforms.

Social Media

Our website uses social media icons such as Facebook and Twitter logos and other social sharing widgets. By using these features you will be connecting to and sharing information from your browsing session with these organisations. If you are logged into your social media account it is also possible that they will connect your activity on our site to your social media account.

This is also the case if you access our social media pages on a social media platform. The respective social media company may add your interaction to any information they may already have about you or your interests.

In all cases, in that transfer of data the social media provider is a data controller in their own right and responsible for what they do with your personal data. If you want to find out more it is worth accessing their privacy notices.

 Purpose for processing and the legal bases for processing we rely on

We collect and process personal data for the following purposes and with the following legal bases engaged:

Who do we share your data with

We may share your personal data in the following circumstances:

Finally, we may share anonymised or aggregated data gathered in the normal course of the administration and good running of our business with third parties or service providers to enable greater analysis, improvements, industry or service-related trends to be identified and action taken accordingly.

How long do we hold your data for

We retain your data for as long as necessary to fulfil the purpose for its collection and processing. In some instances, this may be a sort period of time, for instance, as an unsuccessful job applicant we may retain your records for only 6 months once the process has concluded. In other instances, and especially where there is a legal obligation to retain your information for a certain period of time, we will do so in order to comply with the legal requirement; this is typically 7 years.

Once your data is no longer required it shall be deleted or if it is technically not possible to delete, we shall ensure sufficient controls are in place to put it beyond future use.

International Transfers

Our data is typically hosted In the UK and other parts of the EEA, there are however some of our contracted technical service providers that process from the US. Where these transfers and any other transfer than may occur in the future are concerned, we ensure that there is a legal bases for the transfer and a lawful transfer mechanism in place prior to any transfers in place.

Any such transfers currently done are done using either a transfer to a country with an adequacy ruling, using Standard Contractual Clauses.

Your Rights

Under data protection legislation, you have rights as an individual which you can exercise in relation to the information, we hold about you.

These rights include:

Security of Personal Data

We take every reasonable and commercially viable precaution to protect personal and commercial data. These are organisational, technical, and physical measures to protect against unlawful or accidental access, disclosure, loss or alteration.

Whilst we taken a robust stance to security no method of storage and transmission is 100% secure and, in some instances, out of our control. For that reason, you are entirely responsible for password security, controlling access to your devices, access to your environment in our SaaS products and signing out and closing down web sessions once completed.

Data from your device, usage of our website and applications

When you access our website or use our SaaS products we use tools such as cookies, beacons and similar technologies to automatically collect information which may contain personal data from your device and usage of our site and services. The nature of what these tools collect differ between website and SaaS product but still fall into similar categories.

This information may include IP address, application or system identification number, browser you are using, pages you have searched, files you have looked at and actions you have taken. There is also the time and date that these actions were taken or association with your browsing. We use this information to help us improve our service or your experience, to improve how you and others view the site or locations within our applications, to improve functionality, engagement and performance, to help us identify opportunities to develop our services further, our compliance with applicable usage terms and for overall security of NT Assure products, services and applications. The collection of this type if data may either on its own, or when combined with other data we have become personal data. It will be used primarily to identify the uniqueness of each user for security and identification of user purposes.

Where our SaaS applications are concerned, we have two other types of technologies which are not strictly functional. The first is for feedback if the user is having technical difficulties and need to provide feedback. The second to provide us with an understanding of how the site is used, how people navigate the site, which areas do and don’t get much use. This to help us ensure it is intuitive, user friendly and we deliver appropriate communications and servicers through the platform. In this regard the data is anonymised and you cannot be identified from it.

Complaints and Queries

NT Assure tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading, or inappropriate. We would also welcome any suggestions for improving our procedures.

This privacy notice was drafted with brevity and clarity in mind. It may not provide exhaustive detail of all aspects of NT Assure’s collection and use of personal information. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the address below.

Data Protection Officer (DPO) at NT Assure Limited, 1st Floor, Unit 3 Stanton Close, Finedon RD Ind Est, Wellingborough, Northamptonshire, NN8 4HN

Ifyou want to make a complaint about the way we have processed your personalinformation, you can contact the Information Commissioner’s Office in theircapacity as the statutory body which oversees data protection law -www.ico.org.uk/concerns

Contact us

If you have any questions or queries about this privacy information notice please write to our Data Protection Officer (DPO) at NT Assure Limited, 1st Floor, Unit 3 Stanton Close, Finedon RD Ind Est, Wellingborough, Northamptonshire, NN8 4HN.

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Please note we may update this privacy policy at any time.

If you wish to review our previous Privacy Policy, please request it here.